Deborah Turness, former head of BBC News, faced criticism for her handling of concerns raised by Jonathan Shalit, a prominent media agent, regarding the BBC's coverage of the Israeli-Palestinian conflict. Instead of addressing Shalit's worries about impartiality, Turness focused on the use of her personal email, leaving Shalit and others baffled by her response. Insiders suggest that Turness struggled to adapt to the unique culture and responsibilities of the BBC, having spent much of her career in commercial broadcasting. Her departure is seen by some as a relief, highlighting the challenges she faced in navigating the expectations of public service journalism.