A recent study challenges the widespread notion that tipping leads to better service in restaurants. The research indicates that most customers tip primarily to conform to social expectations, not as a reward for exceptional service. This behavior has led waiters to anticipate tips regardless of their performance, diminishing the incentive to go above and beyond. Consequently, service quality remains unchanged, while the social pressure to tip continues to drive tip amounts higher.

Original article source: https://www.ynetnews.com/business/article/h16rjn70ll
Source Id: 8916677778