A new global survey reveals that nearly all organizations now rely on smartphones as a primary source of evidence in internal investigations. The study, which gathered responses from professionals in over sixty countries, highlights the growing importance of digital evidence, with most agreeing it improves the chances of solving cases.

Artificial intelligence is also gaining traction as a tool to accelerate investigations, though internal policies at many organizations restrict its broader adoption. Respondents cite review time as a major barrier, suggesting that AI could help address this challenge by quickly analyzing communications and identifying links between people.

Despite the benefits, the complexity of digital evidence is placing additional pressure on caseloads. Law enforcement officials emphasize the need for trust and transparency as technology is integrated into investigative processes, underscoring the importance of public consent and appropriate safeguards.